Natwest needed to move a laborious, paper-based process onto a digital solution to make it easier, simpler and quicker to report.
By creating a centralised platform it not only made incident reporting easier, but evaluation, analysis and audit much more transparent and effective.
By creating a centralised application, key stakeholders could be kept informed and information could be exchanged within a secure, trusted internal employee toolkit.
Neil Galloway, Mobile Solutions Designer, NatWest Group