Sainsburys Bank

Seamless mobile credit card management.

case study

Waracle Facilitated:

Bringing customer spending to life.

Sainsbury’s Bank wanted to be where users are habitually… on their smartphones. To give their valued customers the flexibility to manage their spending on the move.

Waracle Developed:

A customer app that helped ease operational strain.

Building a mobile app was a customer-focused channel solution that meant no longer were users paying credit card bills on desktop, with paper slips or over the phone, which contributed to easing of operational cost centres.

Waracle Enabled:

Omni-channel customer service, whenever its needed.

The modern customer service experience needs to be available when the customer needs it. By adding mobile into a set of channels that includes desktop, contact centre, social media, communities and more. The omni-channel experience becomes more ambient.

Capabilities Deployed:

Product Design - Scrum Masters - Project Management - Native App Development - Testing - QA

"Rather than just looking at the technical requirements, they took the time to understand our business and goals."

Innovations Director, Sainsbury's Bank.

Sainsburys Bank logo

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