In Eric Beinhocker’s ‘the origin of wealth’, Beinhocker details the ‘cultural commandments for high-performing, adaptive companies’. The purpose of this section in his book is […]
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From metal ingots in the 6th century B.C to the polymer banknotes of the 21st century, our interaction with money has always had some physical […]
In the book ‘The Innovator’s Dilemma’, the author Clayton Christensen found that large companies struggle with reasonably small changes in technology. Christensen claimed that disruption […]
Call centres are still the front line for customer engagement for a lot of businesses. Inbound call centres can be complex, data heavy, contextless channels […]