Digital Transformation

Insights from Waracle

Confirmation Bias In Digital Innovation
Digital Transformation

Confirmation Bias In Digital Innovation

We are regularly told in no uncertain terms that social media platforms (and the AI algorithms that underpin them) are perpetuating an echo chamber for […]

Think business-need first, not technology-first
Digital Transformation

Think business-need first, not technology-first

We regularly hear people say things like “I think augmented reality has a role to play in our business” or “We think we need to […]

The cultural commandments for innovative companies
Digital Transformation

The cultural commandments for innovative companies

In Eric Beinhocker’s ‘the origin of wealth’, Beinhocker details the ‘cultural commandments for high-performing, adaptive companies’. The purpose of this section in his book is […]

Payments technology – Making the visible, invisible
Fintech

Payments technology – Making the visible, invisible

From metal ingots in the 6th century B.C to the polymer banknotes of the 21st century, our interaction with money has always had some physical […]

Are you too reliant on price comparison websites?
Digital Transformation

Are you too reliant on price comparison websites?

Price comparison websites (PCWs) have been a vital addition to the consumer’s arsenal when searching for the best deal on a product or service, but […]

Why do large companies fail to adopt new technologies?
Digital Transformation

Why do large companies fail to adopt new technologies?

In the book ‘The Innovator’s Dilemma’, the author Clayton Christensen found that large companies struggle with reasonably small changes in technology. Christensen claimed that disruption […]

Call Centre Transformation: Digital Innovation that’s Saving Millions
Digital Transformation

Call Centre Transformation: Digital Innovation that’s Saving Millions

Call centres are still the front line for customer engagement for a lot of businesses. Inbound call centres can be complex, data heavy, contextless channels […]

Digital Adoption in Financial Services
Digital Transformation

Digital Adoption in Financial Services

In the financial services sector, the risk appetite of many banks changed post-2008. In the subsequent years, many challenged their analytical resources to refine, adjust […]