Voice is already the primary interface in healthcare... from scientists discussing findings to a GP speaking to a patient. The beauty of vocal interactions is that they convey a lot more information than text or image. It has a rich sub-strata of metadata that can be utilised by leveraging our smartphones or smart speakers. By utilising natural language processing algorithms, cloud computing and machine learning, voice interfaces can underpin digital healthcare solutions for years to come.

In financial services, the application of conversational tech will predominantly be deployed to reduce the cost to serve. The previous models of branch networks, contact centres and personal advisors has impacted profitability. Voice applications are another step in scalable, cheap customer touchpoints that are underpinned by data-processing which can increase customer contact through-put... and increase consistency of outcome.