Waracle delivers call centre transformation that identifies bottlenecks, streamlines processes and enables customer service advisors to spend less time navigating siloed systems and more time delivering exceptional customer experience.
Understanding customer communications and the cross-channel user journey provides invaluable context to the teams who support your customer queries.
By adapting your systems and integrating modern technologies, Waracle can dramatically impact the efficiency of your call centres and mitigate high staff churn, alongside poor customer outcomes.
Waracles’ experts can quickly analyse your existing solution, review usage data and interview users & customers to identify where the opportunities are to have the greatest business impact.
From this discovery session, we can assemble a team with the specific knowledge and skill sets to support your business remotely or in-house to alleviate challenges that cost your business both time and money.
Once existing issues are resolved and processes streamlined, Waracle can turn their hand to supporting up-sell and cross-sell functionality, which means that your customer service advisors can create revenue, as well as delivering the best possible customer outcomes.