Waracle strikes three-year digital transformation partnership with SP Energy Networks

Waracle have agreed a new multi-million-pound contract with SP Energy Networks that will help the electricity network operator meet the commitments outlined in their latest business plan to accelerate the organisation’s digital technology delivery programme and digitalisation strategy.

SP Energy Networks – part of the ScottishPower group – owns and maintains the electricity network in Central and Southern Scotland alongside Merseyside and North Wales, which sees the company serve more than 3.5 million homes and businesses across the United Kingdom.

Waracle have been tasked with designing and developing a digital customer experience that will provide a simple, easy-to-use, automated self-serve solution to meet the growing demand from both households and businesses for network connections for EV chargers, solar panels and heat pumps.

The Waracle team have been working with ScottishPower and Iberdrola since 2016, designing and engineering a number of digital products including ScottishPower’s YourEnergy app, which is used by millions of customers to monitor their energy usage and input meter readings.

This new independent partnership with SP Energy Networks will support more than a dozen jobs throughout Glasgow, Dundee and Edinburgh, cementing Waracle as one of the industry leaders in mobile and digital product development for the utilities sector.

It follows recent wins south of the border which will see transformative growth in Waracle’s London office, strengthening our UK-wide proposition in the energy, financial services and health sectors.

Waracle co-founder David Romilly said: “We’re excited to bring Waracle’s track record in customer experience, digital product development and emerging technologies to one of the UK’s largest electricity network providers. The Waracle team has been incredibly impressed with the leadership, passion and ambition of the SP Energy Networks Business Transformation Team and we’re delighted to have been chosen as the successful bidder following an exhaustive tender process.”

Lynda Ward, Business Transformation Director at SP Energy Networks, said: “We’re delighted to be working with Waracle to deliver our crucial digitalisation agenda. The team at Waracle has demonstrated the value it can bring to the table over several years working with the ScottishPower group and I’m excited about the prospects for this new partnership as we look to introduce new and innovative digital solutions across a range of systems and processes.”

Lynda Ward added that SP Energy Networks is committed to improving the services it provides to its customers through digitalisation and working towards the transition to Net Zero.