NHS - Public Services Delivery Scotland×Waracle

Defining the structural conditions and success factors required for a national rollout

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The Opportunity

Designing the digital foundations for safe and effective national screening

Lung cancer remains Scotland's leading cause of cancer death, with 66% of cases diagnosed at a late, less treatable stage. Scotland's first nationally-delivered screening programme aims to change that by identifying risk earlier and reaching the people most likely to be affected; improving survival rates and addressing health inequalities.

As the programme was still being established with no clinical baseline to work from, PSD Scotland required a strategic partner to translate evolving clinical protocols, operational models, and technical constraints into a clear, robust foundation for a safe digital platform before moving to procurement and implementation.

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The Solution

Mapping the end-to-end screening pathway

Over the eight-week discovery phase, we mapped the end-to-end screening pathway into comprehensive service blueprints (accommodating both known and unknown smoking status scenarios, hybrid delivery modes, and complex clinical pathways). We built a detailed catalogue of over 200 functional, non-functional, security, and accessibility requirements.

We developed risk-informed prioritisation models aligned to NHS Scotland Integrated Risk Management and UN Sustainable Development Goals to support transparency in prioritisation and investment decisions as scope evolves. Furthermore, we designed a high-level technology and data architecture that was validated by the NHS’s Technical Design Authority (TDA), ensuring the platform would be secure, scalable, and capable of supporting a unified national research dataset. The intention for this architecture is that it represents the vision underpinning the future model for all screening programmes across NHS Scotland.

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The Impact

Our discovery phase successfully defined the structural conditions and critical success factors required for a safe national rollout. We provided PSD Scotland with a validated understanding of what must be true for MVP (e.g., longitudinal participant tracking, automated risk scoring, configured call/recall logic, and a self-referral pathway) alongside a clear roadmap for scaling to national delivery. This included a Technology and Data Vision focused on equity, participant safety, and programme improvement intelligence, positioning Scotland as a leader in lung cancer screening.

By establishing clear service blueprints and surfacing systemic risks early, we reduced ambiguity and delivered a highly actionable, stakeholder-validated foundation to support confident progression into procurement and implementation.

Client Testimonial

"This is a really good demonstration of how to engage with stakeholders and collaborate well together. I'm really impressed with the high quality of outputs produced and presented by the team in such a short space of time (eight weeks!) and it felt very natural and easy working with Waracle."

Lorna Dryburgh, Product Lead, PSD Scotland

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