Identify & Serve Vulnerable Customers

Organisations need to act now to identify and support this growing group of customers.

The cost of living crisis has pushed 12.9 million UK adults to the point of financial vulnerability. It is imperative that financial services organisations act now to identify and support this growing group of customers.

Waracle have designed a workshop focused on exploring how financial services organisations can use data & analytics to identify vulnerable customers and then utilise engaging digital channels to help support them through their difficulties.

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The Opportunity

Be a leader in customer-centricity and empathic customer handling, comply with regulatory codes and improve long-term business results by supporting customers to achieve financial health.

The Objective

Understand and map towards the “art of the possible” in automating and scaling vulnerable customer support through data-driven digital experiences that provide meaningful touchpoints.

The Workshop

We will help you to identify and positively influence customer behaviour. You will explore how to use real-time data to identify potentially vulnerable customers and deliver better outcomes.

What our partners have to say
"Waracle were responsive and flexible experts that helped our teams deliver in collaboration. They do exactly what they say they're going to do."Virgin Money logoHead of Digital
Virgin Money

Give us a test drive

The best way to know if we are good fit is to meet.
Book a free consultation to discuss.

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