IT Engineer

Waracle is a world-class digital technology consultancy and home to a diverse, smart, curious and ambitious community of specialists in technology-driven transformation.

 

Waracle is already an industry leading team delivering digital solutions that transform how we live, work and play. We’ll not hide from the fact we have exciting growth plans and this has been recognised with our recent inclusion in The Sunday Times Tech Track 100, listing the UK’s fastest growing tech companies. It’s an amazing time to join our team of experienced specialists in design research, UX, UI, Scrum, product, data and cyber security, alongside developers specialising in native, hybrid and web technologies.

 

We are looking for an IT Engineer to join us on a permanent basis. This is a hybrid role working from our Glasgow office 3 days a week but also involves travel to other offices when required.

 

The IT engineer will be a passionate helper, supporting team members in ensuring smooth, slick operations for existing employees and new joiners. The IT Engineer will be responsible for managing and maintaining the company’s hardware infrastructure and ensuring a smooth IT operation across all offices. You will primarily be based in our Glasgow office three days a week but will occasionally be required to travel to other locations for critical projects or support as needed.

As a IT Engineer your duties will include:

• Hardware Management:
  • Manage and maintain IT hardware assets, including servers, laptops, desktops, networking equipment, and mobile devices.
  • Oversee the installation, configuration, and troubleshooting of physical IT infrastructure (e.g., routers, switches, firewalls).
  • Conduct regular hardware audits and monitor system health to proactively identify and resolve issues.
  • Enable and manage  BYOD for teams own devices for access to company tooling
• Technical Support:
  • Provide on-site support to staff in the Glasgow office and support to other office locations.
  • Respond to Support tickets and slack channel requests  and ensure high-quality service delivery.
  • Set up new devices for employees, configure network access, and handle user permissions.
• Infrastructure & Networking:
  • Manage office networks and VPN configurations, and ensure secure connectivity across multiple sites.
  • Perform regular maintenance checks, updates, and upgrades on network devices.
  • Maintain and enforce IT security policies and procedures.
• Office IT Coordination:
  • Coordinate with external IT vendors when required for hardware repairs, purchases, or technical assistance.
  • Assist in the planning and execution of IT projects, including office moves, network upgrades, and system migrations.
  • Document and maintain IT infrastructure and support manuals.
  • Setup, configure and support office AV solutions across Microsoft Teams and Google Meet AV hardware.

The recruitment process you can expect for this role is an initial call with your dedicated Talent Acquisition Partner who will chat with you about Waracle, what you are looking for in a new position, the salary for the role, notice period and benefits (the important stuff!).

After that, you’ll be invited to a two-stage interview process where you have an opportunity to find out more about the role and showcase your skills and experience. Your Talent Acquisition Partner will guide you through the whole process to your first day with us.