Technical Account Manager

Waracle is currently looking for an experienced Technical Account Manager to work alongside and to support our Accounts Director and her team.

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THE POSITION

Waracle is currently looking for an experienced Technical Account Manager to work alongside and to support our Accounts Director and her team.

This role is based across the central belt of Scotland between Glasgow and Edinburgh clients.Your role is pivotal in providing an exceptional level of client engagement and technical consultancy to support our key managed services accounts. Our teams are based on multiple client sites in both Edinburgh and Glasgow, often working remotely at home. You will be required to liaise regularly with key stakeholders at each client site making sure their needs are being met. To engage and build a good working relationship with the Waracle team members so they feel they are supported while on the client site. Acting as a point of escalation for the team, working with the account manager, stakeholders and the wider Waracle team to find resolutions.

You will attend the commercial meetings and report on the wellbeing of the team to the client stakeholders alongside the Account Manager.

As Technical Account Manager you will be well placed to spot opportunities for Waracle to add value, increase the team engagement or advise the client on how Waracle can help with additional projects within their organisation. You will meet regularly with the account manager to discuss any such opportunities with them.

DO YOU HAVE ANY EXPERIENCE IN?

  • Fantastic, adaptable communication skills
  • Able to create and maintain great client relationships
  • Able to work with various teams, departments and people within a variety of organisations
  • Good understanding of current technology trends
  • Some technical knowledge, preferably in Mobile and Web
  • Product or Project Management experience would be beneficial
  • Exposure to SDLC and Agile delivery frameworks
  • Previous exposure to budgets and commercials
  • Creative thinking and problem solving
  • Excellent time management skills

THE TEAM

Waracle is an unconventional company – we like to think out of the box and we want staff who do too. If you’re successful in your application you can expect:

  • To work on some of the most innovative Digital projects.
  • A relaxed working environment
  • A friendly team
  • Innovation and entrepreneurship – we launch startups and incubate them around Waracle
  • Innovation in training – we’ve launched our own Digital Academy to share our knowledge and grow our team

Our clients, development projects and staff are very diverse. The digital innovation projects move fast and continually push the boundaries of what can be achieved with mobile app development and IoT strategy. We’ve a strong ethos to learning and working together, we’ve no doubt you’ll feel part of an energetic and quirky team.

CULTURE & BENEFITS

Audacious, freethinking, ambitious, bold. Just a few of the words used to describe the Waracle team and culture. But above all, we celebrate the unique, embracing autonomy and encouraging personality. Our people are what makes us … well, us. At Waracle, you’ll never stop evolving, learning, creating, moving. So we need to stay sharp, and whether it's getting involved in regular Meetups or our Hackathons, our Friday Missions or BrownBag sessions, we've made it a priority to create an innovative, inspiring learning environment at the heart of everything we do.

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UPSKILLING AND ETHOS OF LEARNING


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BROWNBAG SESSIONS AND WORKSHOPS


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REGULAR STAFF GET TOGETHERS


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COMPETITIVE SALARY PACKAGE


WARACLE PEOPLE

Waracle is an unconventional company – we like to think out of the box and we want staff who do too. If you’re successful in your application you can expect:

  • To work on some of the most innovative Digital projects.
  • A relaxed working environment
  • A friendly team
  • Innovation and entrepreneurship – we launch startups and incubate them around Waracle
  • Innovation in training – we’ve launched our own Digital Academy to share our knowledge and grow our team

Our clients, development projects and staff are very diverse. The digital innovation projects move fast and continually push the boundaries of what can be achieved with mobile app development and IoT strategy. We’ve a strong ethos to learning and working together, we’ve no doubt you’ll feel part of an energetic and quirky team.

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