Job Description

Waracle is currently looking for an experienced Account Manager to work alongside and support our Accounts team.

 

Waracle is already an industry leading team delivering digital solutions that transform how we live, work and play. We’ll not hide from the fact we have exciting growth plans and this has been recognised with our recent inclusion in The Sunday Times Tech Track 100, listing the UK’s fastest growing tech companies. 

 

It’s an amazing time to join our team and you’ll be supported by a rapidly growing team of experienced specialists in design research, UX, UI, Scrum, product, data and cyber security, alongside developers specialising in native, hybrid and web technologies.

 

This role is pivotal in providing an exceptional level of client engagement and to support our key services accounts. As Account Manager you will be the main day to day contact for our clients, and will be responsible for providing a high level of operational and commercial service to our major accounts across Edinburgh, Glasgow and London.

 

Your experience will have you well placed to spot opportunities for Waracle to add value, increase the team engagement or advise the client on how Waracle can help solve complex business challenges within their organisation. You will work alongside the Account Director and Project Teams to spot opportunity and inevitably grow the account.

 

We are looking for a strong team player who isn’t afraid to get stuck in, has exceptional people skills and experience working with multiple stakeholders and streams of work.

 

ACCOUNT MANAGER JOB DUTIES:

  • Operates as the main point of contact for assigned customers
  • Develop long-lasting trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Coordinate and communicate with staff members working on the same account to ensure a consistent service
  • Assist with challenging client requests or issue escalations as needed

Requirements

  • Able to work with various teams, departments and people within a variety of organisations
  • Previous exposure to budgets and commercials OR Forecast and track client account metrics
  • Excellent time management essential
  • Proficient administration skills in keeping on track of account admin
  • Be solutions orientated, with strong problem-solving skills
  • An interest in technology especially mobile and emerging technologies
  • Experience working in Financial Services would be beneficial but not a mandatory

Benefits

  • iconGroup Sickness Cover
  • iconHealthcare programme
  • icon31 Days Holiday
  • iconYour birthday off
  • iconCompetitive salary package
  • iconCompany pension
  • iconCycle to work scheme
  • icon35 hour working week
  • iconFlexible working
  • iconRegular team get togethers
  • iconEnhanced maternity pay
  • iconEnhanced paternity pay

Frequently asked questions

Here are some of the things that people tend to ask about working at Waracle.

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Audacious, freethinking, ambitious, bold. Just a few of the words used to describe the Waracle team and culture. But above all, we celebrate the unique, embracing autonomy.